Scope
Refunds for purchased credits are granted only in specific cases where system errors can be clearly documented. This policy applies to all users of Search Scrapers who purchase or use credit-based services.
Refund for Documented System Errors
We provide refunds for credits if a system error caused your search or scraping activity to fail or produce unusable results. In such cases, you must supply image or video evidence demonstrating the error. Once verified, we will restore or refund the affected credits.
No Refund for User Mistakes
Refunds do not cover user mistakes, inaccurate queries, or other issues resulting from how the tools were used. If you submit keywords incorrectly, exclude or include the wrong domains, or experience dissatisfaction due to your own input errors, no refund or credit restoration will be issued.
Requesting a Refund
To request a refund:
- Gather clear evidence (screenshots or videos) that show the system error.
- Email us at tech@searchscrapers.com with a brief explanation and your evidence.
We will review your submission and respond with a resolution as soon as possible.
Contact Us
If you have any questions about our Refund Policy or need help with the refund process, please contact us at tech@searchscrapers.com.
